Shipping policy
UK DELIVERY
Delivery costs, available services and any applicable delivery offers will be confirmed at checkout once you enter a delivery address. The tables below can be used as a general guide to our delivery options and timescales.
| Destination | Service | Price | Delivery time (from dispatch) |
|---|---|---|---|
| United Kingdom & Channel Islands | Royal Mail 1st Class Tracked | £5.95 | 1–2 working days |
| Royal Mail 2nd Class Tracked | £4.95 | 2–3 working days | |
| Royal Mail 2nd Class Tracked (orders over £30) | No additional charge | 2–3 working days | |
| Royal Mail Tracked 24 Large Letter* | £3.95 | 1–2 working days | |
| Royal Mail Tracked 48 Large Letter* | £2.95 | 2–3 working days |
*Large Letter services are only available for lighter items such as Caring Hand Cream tubes.
We aim to dispatch all orders via Royal Mail as soon as possible. Orders received after 1 pm or on weekends will not be processed until the following working day. We will notify you by email when your order has been dispatched.
ORDERING FROM OUTSIDE THE UK
We currently ship to a limited number of international destinations. Delivery costs, delivery options and any applicable free shipping thresholds are shown below:
| Destination | Service | Price | Delivery time (from dispatch) |
|---|---|---|---|
| Australia | FedEx (5–10 Working Days) | AUS $15.00 Free over AUS $150 |
5–10 working days |
| United States & Canada | FedEx (5–10 Working Days) | USD $15.00 / CAD $15.00 Free over USD $75 / CAD $75 |
5–10 working days |
| Europe (Germany, France, Netherlands, Finland, Norway, Sweden, Ireland, Lithuania) | FedEx (5–10 Working Days) | €10.00 Free over €50 |
5–10 working days |
| Asia (Hong Kong, Japan, Malaysia, Singapore, South Korea, Taiwan, Thailand and UAE) | FedEx (5–10 Working Days) | USD $20.00 Free over USD $150 |
5–10 working days |
Delivery times are estimates and may vary depending on customs clearance and local carrier delays. Import duties or local taxes may apply and are the responsibility of the customer.
If your country is not listed above, please contact us for advice.