Shipping policy
π Last guaranteed day for Christmas delivery is 19th December before 10am. Please expect delays due to bank holiday closures. Our warehouse will be closed on 25th, 26th December and 1st January. π
They will be working shorter days on 23rd, 24th, 30th and 31st December, but orders are still scheduled to be dispatched as normal on these dates.
FREE DELIVERY ON ALL UK ORDERS OVER Β£40
Delivery costs and timescales will be confirmed at checkout once you enter a delivery address, however you may use the tables below as a guide:
| Destination | Service | Price | Delivery time (from dispatch) |
|---|---|---|---|
| United Kingdom & Channel Islands | Royal Mail 1st Class Tracked | Β£5.95 | 1β2 working days |
| Royal Mail 2nd Class Tracked | Β£4.95 | 2β3 working days | |
| Royal Mail 2nd Class Tracked (orders over Β£40) | Free | 2β3 working days | |
| Royal Mail Tracked 24 Large Letter* | Β£3.95 | 1β2 working days | |
| Royal Mail Tracked 48 Large Letter* | Β£2.95 | 2β3 working days |
*Large Letter services are only available for lighter items such as Caring Hand Cream tubes.
We aim to dispatch all orders via Royal Mail as soon as possible. Orders received after 1 pm or on weekends will not be processed until the following working day. We will notify you by email when your order has been dispatched.
ORDERING FROM OUTSIDE THE UK
We currently ship to a limited number of international destinations. Delivery costs and free shipping thresholds are shown below:
| Destination | Service | Price | Delivery time (from dispatch) |
|---|---|---|---|
| Australia | FedEx (7β10 Working Days) | AUS $15.00 Free over AUS $150 |
7β10 working days |
| United States & Canada | FedEx (4β8 Working Days) | USD $15.00 / CAD $15.00 Free over USD $75 / CAD $75 |
7β10 working days |
|
Germany France Netherlands Finland |
Standard Shipping (5β10 Working Days) | β¬10.00 Free over β¬50 |
5β10 working days |
Delivery times are estimates and may vary depending on customs clearance and local carrier delays. Import duties or local taxes may apply and are the responsibility of the customer.
If your country is not listed above, please contact us for advice.