Help & FAQs

Please get in touch with our team using our contact form within an hour of placing your order, and we will change this to the correct address.

Please get in touch with our team using our contact form within an hour of placing your order and we will be able to cancel it. Beyond this time period we cannot guarantee cancellation and you will need to follow our refund policy to return your products.

Please get in touch with our team using our contact form within an hour of placing your order and our team will endeavour to make the desired changes. Beyond this time period we cannot guarantee changes and you will need to follow our refund policy.

Confirmation emails occasionally end up in your junk folder, so please check there. If you still can't find it, get in touch through our contact form and we'll help.

Yes — when inputting the shipping address, use the recipient's address, and then your address for the billing address.

Unfortunately we cannot accept payment over the phone due to Data Protection rules. You can pay by card or through PayPal on our website.

Yes, we offer discounts for healthcare professionals through Blue Light Card and Health Service Discounts.

Your code may have expired. If not, please get in touch with our customer service team through our contact form. Only one discount code can be used at a time, and our free UK delivery threshold is above £24.99 after a discount has been applied.

For further information on shipping please see our shipping policy.

We currently do not ship to the US & Canada, however our retail partner Space NK does — you can view our collection on their website.

Your order should arrive within 3–5 working days from the date you placed your order in the UK. For international timings, please see our shipping policy.

Tracking information is emailed to you via Royal Mail. Single or duo tubes of hand cream are not eligible for tracked delivery. If you've been waiting 10+ working days, please get in touch with our customer service team.

Please use our contact form to reach our customer care team and we'll be happy to resolve your issue.

We don't currently offer samples, but if you'd like to try Nursem we offer a money-back guarantee so you can do so risk-free.

Nursem products can be used externally on all areas of the body, but for best results use on targeted dry and irritable spots. All products comply with applicable cosmetic regulations in the UK and Europe.

All Nursem products have been independently safety tested and approved as having excellent skin compatibility for sensitive skin. If you suffer from allergies or skin conditions, please consult your GP or dermatologist, as Nursem is not a medicine.

Yes — we are proud to manufacture Nursem in the UK, with our products made by an MHRA approved partner.

Our Caring Skin Fix and Caring Hand Wash are vegan. The Caring Hand Cream contains Manuka Honey NPA+15.

Our bottles, tubes and cardboard cartons are fully recyclable. Simply rinse out tubes and bottles and place with your other household plastic recycling.

No. Nursem is proud to be Leaping Bunny approved — the internationally recognised gold standard for cruelty-free products.

If you have an acute skin condition, hypersensitive skin or concerns about individual ingredients, we recommend a patch test at least 24 hours before first use. Test inside the forearm or behind the ear, not on already-irritated skin.

The Caring Hand Cream is for regular application throughout the day to prevent ongoing dryness. The Caring Skin Fix repairs hands or other areas in a particularly dry, cracked and sore state — it's thicker and richer, and ideal for overnight application.

Nursem products are classified as cosmetics. If you have concerns we advise seeking the advice of a healthcare professional, such as your GP or midwife, before use. If you do use Nursem while pregnant, always patch test 24 hours before application.

We distribute the Nursem Promise mainly through partnerships with NHS trusts around the UK, ensuring it reaches staff with the most acute need. We also run campaigns letting customers decide where the Promise is delivered. Visit our Nursem Promise page to find out more and receive updates.

To learn more, please visit our Nursem Promise page.

As a small business we must currently limit our send-outs to registered healthcare workers. Helping nurses and midwives was the key motivation behind our brand, and it's important we stay true to that mission.

Please see our map to find out where we've sent the Nursem Promise already.

You'll receive regular deliveries on the schedule you choose — monthly, every two months, or another frequency. It's automatically charged to your payment method, and you can adjust or skip deliveries. Subscribing also gives you 10% off, free shipping and early access to new products.

Yes — log into your Customer Account to adjust delivery frequency, swap products, add items or skip a shipment at any time.

Cancel any time via your Customer Account under 'Manage my Subscriptions'. Cancellations require at least 2 business days' notice before your next delivery. As subscription orders are discounted, returning subscription items means the discount no longer applies.

Log into your Customer Account, go to your subscription settings, and make changes before your next scheduled delivery.

Yes — verify your student status through our Student Discount page to access your discount.

Yes. As a brand founded by a nurse, we're proud to support healthcare heroes. Verify your details on our Healthcare Discount page.

Check your eligibility and claim your offer through our Key Worker Discount page.

Yes — visit our Senior Discount page to learn more and apply.

Each discount page includes a simple verification through GoCertify. Once verified, you'll receive a code to use at checkout.